About us

Our vision is to be the best Claim and Risk Solutions provider to the UK through quality and experience.

Our mission is to reduce indemnity spend by linking risk and claim management and the professional quality of claims management. Proactively manage claims using professionalism and integrity to provide the best possible customer journey.

GHG, an established claim and risk solutions business

GHG is an established claim and risk solutions business operating in both the Property and Liability sectors for over 25 years.

In 2020, we celebrated our 25th anniversary and saw the management buy-out of the business led by Austin Snelgrove backed by equity firm YFM. This fresh investment combined with a new stronger management team has allowed us to think differently and truly innovate whilst having the financial backing to build robust, experienced teams and the support from our owners to do so.

We genuinely believe that we offer our clients something very different whilst helping them achieve all the outcomes that they desire.

We have a longstanding reputation for delivering quality, indeed quality is at the heart of everything we do. Our brand is built around this core value.

We take PRIDE in what we do...

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Professional

Our team have the attitude and knowledge, and we continuously invest in them and technology to understand and adapt to individual needs and circumstances of all parties to get the best result for both policyholder and insurance partner.

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Reliability

Our customers can depend on us, and our employees can depend on each other.

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Integrity

As a company we have high ethical and professional standards. We treat each other with respect and trust our colleagues to deliver consistently as a team.

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Determination

We are determined to have the knowledge, and invest in technology and our people through training to fully understand the individual needs and circumstances of our clients and end customers and adapt our offer and service to get the best results for all parties.

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Empowered

Our staff are knowledgeable and empowered which engenders a ‘can do’ attitude. We look for continuous improvements in our expertise and processes rather than being content to keep things as they are.We encourage innovation.

... and are PROUD of how we do it.

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Professional

Display a strong commitment to individual, team and company success - do your best to keep the promises you and the company make.Focus on finding solutions to issues using sound judgement that reflects the core values of the company.

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Reliable

Understand your role in achieving the company’s longterm objectives. Cooperate with others to meet targets and goals. Build networks across the functions of the business and use the combined knowledge and skills of our people.

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Ownership

Demonstrate a commitment and have the confidence to act on your own initiative - display a 'can do' attitude. Make decisions in the best interests of the company ensuring delivery to the highest standards.Inspire and motivate others to meet goals through your determination and commitment to deliver.

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Understanding

Understand your role in achieving the company’s longterm objectives.Continually develop your knowledge and commit to continuous improvement. Understand policyholder and client needs and requirements and act accordingly.

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Determination

Respond positively to changing priorities and circumstances, seek solutions to obstacles and challenges. Be open to new ideas and solutions that meet company goals. Look for improvements and new ways of doing things - be proactive

Environmental, Social, and Governance

As a market leading firm of Loss Adjusters and Subsidence Engineers, we strive to control claim costs while maintaining excellent customer service putting the customer at the centre of everything we do. It is important that we are able to identify and minimise any adverse impact our activities, and actions, may have on our environment. We look to achieve this by minimising waste, reducing the use of consumables and single use plastics whilst maximising recycling and energy efficiency.  
Our ESG policy identifies 4 key areas that we commit to and actively encourage our supplier and partners to assist.

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Growing our Economy

Our business fundamentally depends on building and maintaining the trust that our clients have in us, both in the integrity of our work and in the security of client information which we handle.

To support this;

  • We have implemented anti-money laundering, anti-bribery policies and all staff are required to complete annual mandatory staff training.
  • All key suppliers are required to undergo due diligence and sign our commercial agreements which defines client confidentiality requirements.
  • We are fully ISO27001 (Information Security) accredited and procedures with regards to information security continue to be maintained to the highest standard.
  • We are also committed to sustainable profitability, growth output and creating new job opportunities in support of our business growth and economy.
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Improving our Society

We support local events and charities through financial support and contribution of staff time. Examples of the support we have provided include:

  • Sponsorship of local sports teams
  • Donations to charities
  • Voluntary Work
  • Community engagement

We have implemented a range of support policies to ensure that our people are provided with a safe, secure and attractive working environment. These include:

  • Health and Safety Policy
  • Ethical Policy
  • Renumeration Policy
  • Mental Health and Wellbeing Policy
  • Maternity Policy and Sickness Policy
  • Employee Assistance Programme (EAP)

Valuing our People

The recruitment, retention and development of talented individuals is key to the on going success and growth of our business.

Induction training provides new employees with health and safety awareness and familiarisation with our business. We also sponsor professional qualifications and provide tailored skills training to support employees with fulfilling their roles and their personal development.

Along with an employee lead incentives forum and staff engagement surveys, employees are awarded for long services well as many other incentives.

We are committed to making GHG a great place to work, with proud and engaged employees.

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Protecting our Environment

We encourage our customers to reduce their impact on the environment by recommending the use of more sustainable materials (including paper from FSC or PEFC certificated sources).
We actively promote the approach of “printing more efficiently by printing less” and where permissible we electronically communicate information and documents.

We seek to comply with current UK environmental legislation and work to minimise the impact of our activities on the environment by:

  • Reducing waste going to landfill by providing in-office recycling facilities for office waste
  • Using FSC-certified paper where possible
  • Encouraging our employees to reduce energy consumption within the office environment
  • Using energy efficient off-site servers where practicable.
  • Conduct virtual meetings in place of face to face when possible
  • Partnership with JUSTONE Tree – reforestation
  • Use of biodegradable products and the elimination of single use plastics
  • GHG is working towards being fully ISO14001 (Environmental Management) accredited and ensure that we remain aligned to best practice.
Contact us to find our more
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We are committed to sustainable profitability, growth output and creating new job opportunities in support of our business growth and economy.

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We care about our staff and the community in which we work, actively encouraging the support of local events and charities through financial support and contribution of our staffs time.

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We are committed to making GHG a great place to work, with proud and engaged employees.

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Our aim is not simply to comply, but exceed the requirements of the current UK environmental legislation and work to minimise the impact of our activities on the environment.

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Since our partnership with JUST ONE Tree, our first 100 trees have been chosen for planting which over their lifetime will absorb over 30 tonnes of CO2. We are proud to be supporting reforestation efforts across the globe.

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We are committed to sustainable profitability, growth output and creating new job opportunities in support of our business growth and economy.

Open quote mark

We care about our staff and the community in which we work, actively encouraging the support of local events and charities through financial support and contribution of our staffs time.

Open quote mark

We are committed to making GHG a great place to work, with proud and engaged employees.

Open quote mark

Our aim is not simply to comply, but exceed the requirements of the current UK environmental legislation and work to minimise the impact of our activities on the environment.

Open quote mark

Since our partnership with JUST ONE Tree, our first 100 trees have been chosen for planting which over their lifetime will absorb over 30 tonnes of CO2. We are proud to be supporting reforestation efforts across the globe.

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