GHG Complaints Procedure.

GHG are committed to being pro-active on claims and giving you, the policyholder, a smooth claims experience. However, in the event that you are unhappy with the service and you wish to make a complaint please contact us using the following details:

By Email:
Please contact our Customer Relations Team at

By Telephone
Please call us on 02380 622622

By Post:
If you would like to write to us, please send your correspondence to:
GHG Solutions Limited,
Barclays House,
20-24 Upper Market Street,
SO50 9FD

Should you remain dissatisfied with the response that you receive from us, and in the event your policy is underwritten at Lloyd’s of London, you may if you wish refer your complaint to Lloyd’s. The contact details for Lloyd’s are:

Aidentia House
Walter Burke Way
Chatham Maritime
Chatham, Kent
Tel: 0207 327 5693

Ultimately, should you remain dissatisfied with Lloyd’s final response, or if your policy is not with a Lloyd’s Underwriter, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). This is an independent service in the UK for settling disputes between consumers and businesses providing financial services.The FOS can be contacted on:

Financial Ombudsman Service,
Exchange Tower,
E14 9SR
Tel: 0300 123 9123

Human Rights and Slavery Policy.

The Company is vehemently opposed to the use of slavery in all forms; cruel, inhuman, or degrading punishments; and any attempt to control or reduce freedom of thought, conscience, and religion. As such, we are committed to acting ethically in all our business dealings and have in place the necessary systems and controls to ensure slavery, in all forms, is not taking place within our own business and our supply chain.This statement is made pursuant to section 54 part 6 of the Modern Slavery Act 2015.

The Company will ensure that all its employees and representatives, are entitled to their human rights as set out in the Universal Declaration of Human Rights and the Human Rights Act 1998.

The Company will not enter any business arrangement with any person, company or organisation which fails to uphold the human rights of its workers or who breach the human rights of those affected by the organisation’s activities.

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