GHG are committed to being pro-active on claims and giving you, the policyholder, a smooth claims experience. However, in the event that you are unhappy with the service and you wish to make a complaint please contact us using the following details:
GHG Solutions Limited,
20-24 Upper Market Street,
Tel: 02380 622622
A copy of our complaints procedure is available upon request: firstname.lastname@example.org
Should you remain dissatisfied with the response that you receive from us, and in the event your policy is underwritten at Lloyd’s of London, you may if you wish refer your complaint to Lloyd’s. The contact details for Lloyd’s are:
Walter Burke Way
Tel: 0207 327 5693
Ultimately, should you remain dissatisfied with Lloyd’s final response, or if your policy is not with a Lloyd’s Underwriter, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). This is an independent service in the UK for settling disputes between consumers and businesses providing financial services.The FOS can be contacted on:
Financial Ombudsman Service,
Tel: 0300 123 9123
The Company is vehemently opposed to the use of slavery in all forms; cruel, inhuman, or degrading punishments; and any attempt to control or reduce freedom of thought, conscience, and religion. As such, we are committed to acting ethically in all our business dealings and have in place the necessary systems and controls to ensure slavery, in all forms, is not taking place within our own business and our supply chain.This statement is made pursuant to section 54 part 6 of the Modern Slavery Act 2015.
The Company will ensure that all its employees and representatives, are entitled to their human rights as set out in the Universal Declaration of Human Rights and the Human Rights Act 1998.
The Company will not enter any business arrangement with any person, company or organisation which fails to uphold the human rights of its workers or who breach the human rights of those affected by the organisation’s activities.