We are flexible in our definition of Major and Complex Loss to suit our customers own claims philosophy.
We have a robust skills matrix that sits behind our system, driven by experience, qualification and specialism of each of our teams to enable the correct Adjuster be allocated to the claim at the point of FNOL. This ensures that the right Adjuster deals with the right claims from day one. Where necessary we will assign a team of experienced Adjusters to work on one file in collaboration.
We recognise the importance of early intervention and will work tirelessly to ensure that the claim is proactively moved forward at every juncture. Accurate updates of reserves will be timely and early mitigation techniques will be employed day one to eradicate failure demand, reduce the lifecycle and ultimately limit Insurers indemnity spend.
Understanding the needs of High Net Worth individuals is a particular speciality of GHG.
For over 15 years we have provided claims handling services to the High Net Worth market and can provide a true end to end product with first notification of loss, desk handling, field adjusting, fundholding and treasury functions supported by probably the best management information and float reconciliation in the market.
We have worked closely with some of the leading players in this highly specialised and often misunderstood market, to develop some innovative solutions and deliver successful initiatives.
Our qualified and experienced field specialists are experts in general domestic claims handling offering the best service available in our market, confirmed by regular external auditing and customer feedback.
Strategically located across the UK, we can provide a rapid response for all types of losses with an overriding aim to minimise the lifecycle of the claim whilst ensuring that your customers receive the highest level of care and indemnity is reached equitably.
Our unique approach to Loss Adjusting ensures that we provide your customers with a truly market leading claims experience.
Using a variety of validation methods, including video triage calls, dedicated suppliers, and our Builder Repair Network, we can validate the claim as well as the costs being presented to us in a timely and efficient manner.
Our desk team will ensure prompt investigation of cause, offer initial advice on mitigation and claims preparation and in due course will settle the claim in accordance with the contract of insurance.
Whether we are dealing with a low value or complex personal injury or property damage claim, our Casualty Adjusters are able to lay the foundations and undertake a detailed and disciplined investigation with all relevant parties, to ensure all of the facts, witness evidence and documents pertaining to the claim are obtained.
For property damage claims, we also have access to pricing validation tools to assist with our investigations.
We recognise that obtaining early independent advice can often be crucial to achieve the desired outcome. Our team will address all matters in question and provide clear advice for resolution to allow control of your indemnity spend.